Helvetia welcomes prospects to the metaverse

Helvetia Insurance coverage goes one step additional by way of comfort and digitalization: Questions relating to insurance coverage subjects can now be answered by educated specialists within the metaverse. The all-lines insurer intends to achieve expertise within the digital world, whereas concurrently evaluating buyer wants and potential new merchandise and enterprise fashions. 

Whether or not going to a live performance, competing in laptop video games, assembly up with a colleague from America – the metaverse already gives many potentialities. Any longer, it’s also possible to obtain recommendation from an insurance coverage skilled from Helvetia. Anybody with a VR headset can attend a session in a digital assembly room by their avatar. Along with Helvetia Switzerland, the Group’s on-line insurer Smile additionally has a presence within the metaverse.  

Exploring a brand new world collectively 
Within the preliminary section, Helvetia’s fundamental purpose is to achieve expertise within the metaverse with regard to new buyer necessities and technological developments in addition to alternatives for brand new merchandise and enterprise fashions. Info occasions and consultations within the metaverse are the primary pilot functions for the corporate. Based on Jan Kundert, Head Buyer and Market Administration and Member of the Government Board of Helvetia Switzerland: “We are there at the start of a technological development that is opening up a whole new world for us. We are stepping into this environment together with our customers. This will enable us to find out about their needs in a virtual space.” New merchandise are additionally envisaged at a later stage, he continues, for instance within the occasion of elevated demand for brand new insurance coverage options within the digital world.  

Investing within the buyer expertise 
Immersion and interplay are supposed to create added worth within the new advisory providing. Helvetia is assured that its transfer into the metaverse will lead to new and thrilling interactions with prospects. These in flip ought to produce findings that assist to additional optimize the shopper expertise within the digital area. “Making our services easy to access and progressive is one of our top priorities”, explains Ralph Jeitziner, Head Distribution and Member of the Government Board of Helvetia Switzerland: “With our helvetia 20.25 strategy, we pursue the ambition of setting standards in customer convenience and customer access. The metaverse allows our customers to interact with a specialist and have them explain things to them. This is completely different to reading texts on a website. We are excited to see how this new experience is received.”

Reserving an appointment on-line 
Anybody requiring a session within the metaverse can e-book an appointment on-line – the identical as for a phone session or a gathering on the company. Helvetia will then ship the entry knowledge by e-mail. The prospects then meet as avatars with Helvetia’s specialist in a digital assembly room. After the session, they are going to obtain a textual content message or e-mail with a hyperlink to their private supply or to conclude a digital contract. At first, only a small variety of Helvetia staff could have digital actuality headsets and be educated of their use. The digital room has due to this fact been set as much as enable extra folks to hitch in as a traditional video convention. You’ll discover extra particulars on Helvetia’s presence within the metaverse at www.helvetia.ch/en/metaverse.